To research customer experience, we use:
UX researches with eye camera
Test your mobile app or web tool with an eye camera. We map the customer experience for you and give you insight into what a customer experiences when working with your system, whether it’s smart banking, an investment portal, or a mobile app.
Mystery shopping
Mystery shopping is done both in “brick and mortar” stores or branches, and in an online environment. Our trained mystery shoppers will help you see your service through the eyes of your customers and find opportunities to move it a level higher so that your customers will be happy to come back.
„CONFESS is made up of people who used to be the marketers themselves and they know how it works on the client side. Today, it is increasingly difficult to generate innovative ideas and come up with good communication. And they have always been able to help us with all that.“
Jan Štěrba
Marketing Director KKCG Group
„CONFESS is right in claiming that they help build successful brands. Over the past 3 years of intense cooperation, HIPP infant milk has grown by more than 30% each year.“
Marcel Klimeš
CEO HIPP
„I consider CONFESS to be the top for qualitative research in our market. Relevant CONFESS recommendations helped us with our successful re-branding. “
Jan Aussenberg
Research manager innogy
„If you want to do world-class marketing research, CONFESS is a clear choice.“
Lukáš Sokolák
Group Research Manager KMV
„We have been cooperating with CONFESS already for 5 years and we appreciate, in particular, their understanding of our needs and great personal preparation as well as their relevant and practical recommendations that are most interesting for me as a client. “